Effective Date: 1 April, 2026
At Aroha Palms, guest privacy is treated with utmost importance. This Privacy Policy outlines how personal information is collected, used, stored, and protected when interacting with the property, website, or services.
1. Information Collected
Personal information may be collected in the following ways:
a) Information Provided by Guests
- Full name
- Contact number
- Email address
- Residential address
- Government-issued ID (for check-in compliance)
- Booking details (dates, number of guests, preferences)
b) Automatically Collected Information
- Website usage data (cookies, IP address, browser type)
- Inquiry and booking behavior on the website
c) On-Property Information
- CCTV footage in common areas (for safety and security only)
- Communication records with staff or management
2. How Information is Used
Collected information is used strictly for the following purposes:
- To process bookings and manage reservations
- To verify identity during check-in
- To communicate booking confirmations, updates, and support
- To enhance guest experience and personalize services
- To comply with legal and regulatory requirements
- To maintain safety and security of guests and property
3. Sharing of Information
Aroha Palms does not sell or rent personal information.
Information may only be shared with:
- Trusted service providers (e.g., payment gateways, transportation partners, chef services)
- Government authorities, if required by law
- Internal staff strictly on a need-to-know basis
4. Data Security
Appropriate measures are taken to protect personal data, including:
- Secure storage of guest information
- Restricted access to authorized personnel only
- Use of secure systems for payment and communication
While all reasonable efforts are made, no system can guarantee absolute security.
5. Cookies & Website Tracking
The website may use cookies to:
- Improve browsing experience
- Analyze website performance
- Understand user preferences
Guests may choose to disable cookies through browser settings.
6. CCTV & Surveillance
- CCTV cameras are installed in common areas only for safety and security
- No surveillance is conducted inside private guest areas
- Footage is accessed only when necessary and retained for a limited period
7. Data Retention
Guest information is retained only for as long as necessary:
- To fulfill booking and service obligations
- To comply with legal requirements
- For internal record-keeping and dispute resolution
8. Guest Rights
Guests may:
- Request access to their personal data
- Request corrections or updates
- Request deletion of data (subject to legal obligations)
Requests can be made by contacting the property directly.
9. Third-Party Links
The website or communication may contain links to third-party services (e.g., maps, booking platforms). Aroha Palms is not responsible for the privacy practices of these external platforms.
10. Policy Updates
This Privacy Policy may be updated periodically. Guests are encouraged to review it from time to time for any changes.
11. Contact Information
For any questions regarding this Privacy Policy or data handling practices, please contact:
Aroha Palms
đź“ž +91 98342 20573
📧 aarohapalms@gmail.com
đź“Ť Mandrem, North Goa, India
🌿 Closing Note
Aroha Palms is committed to maintaining a safe, secure, and respectful environment for every guest—both offline and online.
