Cancellation & Refund Policy

Last Updated: June 11, 2026

This policy outlines how cancellations, changes, and refunds work at Aroha Palms. This policy is managed contractually by our legal parent company, AKAHATA HOSPITALITY PRIVATE LIMITED.

1. Booking Confirmation

Your reservation is officially confirmed once your deposit or full payment has cleared through our gateway and we issue your Booking Confirmation Voucher. All cancellation timelines are calculated based on your scheduled check-in date, using a standard cutoff time of 12:00 PM (Noon) Indian Standard Time (IST).

2. Standard Cancellation Rules

Because our private villas and apartments are reserved exclusively for individual groups, cancellations on short notice heavily disrupt our small team. We use the following cancellation tiers:

• Cancellations made 60 days or more before your check-in date: Eligible for a full refund, minus any third-party payment gateway transaction fees.
• Cancellations made between 60 and 30 days before check-in: Eligible for a 50% partial refund.
• Cancellations made less than 30 days before check-in: Bookings are non-refundable.

3. Special Booking Rules (Peak Season & Groups)

• Peak Season (Dec 20 – Jan 5): Due to extremely high holiday demand, cancellations for bookings during Christmas and New Year must be made 90 days or more before check-in to get a refund. Within 90 days, holiday bookings are completely non-refundable.
• Group Buyouts: If you book multiple villas or units together for a large group or retreat, cancellations made 60 days or more before arrival are subject to a 50% non-refundable holding fee. Within 60 days, group buyouts are non-refundable.

4. Mid-Stay Changes & No-Shows

If you choose to shorten your trip or check out early after you have already arrived, we cannot offer a partial or pro-rated refund. If you do not arrive on your scheduled check-in date without letting us know, it will be marked as a No-Show, your booking will be released, and all payments are non-refundable.

5. How Refunds Are Processed

To comply with online payment regulations and Google’s merchant policies, all refunds are strictly bound by the following rules:

• All approved refunds will be credited back directly to the original payment method (Credit Card, Debit Card, Net Banking, or UPI account) used to make the booking. We cannot issue cash refunds or send bank wires to alternative names or accounts.
• Once approved, the refund transaction will be initiated immediately. The funds will reflect back in your account within 5 to 7 business days, depending on your bank’s processing cycles.

6. Written Notice

To prevent any confusion, all cancellations must be sent to us in writing via email to concierge@arohapalms.com using the email address you used to book. We cannot accept phone calls, text messages, or WhatsApp updates as official cancellations.